Refund and Returns Policy

Thank you for shopping with us.
We aim to provide high-quality agricultural products and reliable services.
This Refund & Return Policy explains how returns, replacements, and refunds are handled for items purchased from our website.

1. Eligibility for Returns

You may request a return or replacement if:

You received a damaged or defective product
You received the wrong item
The product is expired on arrival
The product packaging is severely damaged

Returns are accepted within 7 days of delivery.

2. Non-Returnable Items

The following items cannot be returned, due to their nature:

Seeds already opened or used
Fertilizers, pesticides, or chemicals once unpacked
Perishable agricultural goods
Tools or equipment showing signs of misuse
Products with tampered packaging

3. Return Process

Step 1 – Contact Support

Email or call us within 7 days of delivery and provide:

Order number
Product name
Photos of the damaged or wrong item
Reason for return

Step 2 – Approval

Our team will verify the issue and approve the return or replacement.

Step 3 – Pickup or Drop-off

Eligible items will be collected from your address or may need to be dropped off at a nearby courier center.

4. Refund Policy

Refunds are issued when:

The product is out of stock for replacement
The return claim is approved
The product is returned in original condition (where applicable)

Refund Method

Refunds will be processed through:

Bank transfer
UPI
Original payment method (if supported)

Refund Time

Refunds may take 5–7 business days after approval.

5. Replacement Policy

We offer replacement for eligible products if:

The same item is in stock
The issue is verified (damage, wrong item, defect)

If the product is unavailable, a full refund will be issued.

6. Order Cancellation

Before Shipping

Orders can be canceled anytime before they are dispatched.

After Shipping

Once shipped, cancellations are not allowed. You may request a return after delivery (if eligible).

7. Late or Missing Refunds

If you haven’t received your refund:

First check your bank account
Then check with your payment provider
Allow some processing time

If still not received, contact our support team.

8. Contact Information

For returns, refunds, or support, contact us:

MORNING MOO FARMSTEAD PRIVATE LIMITED

Email: morningmoofarmsteadpvtltd@gmail.com
Phone: +91 8745024946
Address: OFFICE 118, Cross Roads Complex, Bhumkar Das Gugre Road, SNO 130/12, Wakad, Pimpri Chinchwad, Pune, Maharashtra – 411057