Refund & Cancellation Policy

Thank you for shopping with MORNING MOO FARMSTEAD PRIVATE LIMITED. We are committed to providing quality agricultural products and ensuring customer satisfaction. This Refund & Cancellation Policy explains the terms and conditions for order cancellations, returns, replacements, and refunds.

1. Order Cancellation Policy

Before Shipment

Customers may cancel their order at any time before it has been dispatched from our warehouse. To request a cancellation, please contact our support team with your order details.

If the cancellation request is approved before shipment, a full refund will be processed.

After Shipment

Once an order has been shipped, it cannot be canceled. However, customers may request a return, replacement, or refund in accordance with the conditions outlined in this policy.

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2. Eligibility for Refunds and Replacements

You may be eligible for a refund or replacement if:

• You received a damaged product.

• You received a defective product.

• You received the wrong item.

• The product was expired at the time of delivery.

• The product packaging was severely damaged during transit.

Requests must be submitted within 7 days of delivery.

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3. Non-Refundable and Non-Returnable Products

Due to the nature of agricultural products, the following items are not eligible for return, replacement, or refund:

• Seeds that have been opened, used, or partially consumed.

• Fertilizers, pesticides, or agricultural chemicals that have been opened or unpacked.

• Perishable agricultural products.

• Tools, equipment, or machinery showing signs of misuse, damage, or alteration.

• Products with tampered or missing original packaging.

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4. Return and Replacement Process

Step 1: Submit a Request

To initiate a return or replacement request, contact our support team within 7 days of receiving your order and provide:

• Order Number

• Product Name

• Clear photographs of the damaged, defective, or incorrect item

• Brief description of the issue

Step 2: Verification

Our team will review the submitted information and verify the claim. Additional details may be requested if necessary.

Step 3: Return Arrangement

Once approved, we will arrange for pickup of the eligible product or provide instructions for dropping the item at a designated courier center.

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5. Refund Policy

Refunds may be approved under the following circumstances:

• The return request has been verified and approved.

• A replacement product is unavailable or out of stock.

• The returned item is received in its original condition where applicable.

Refund Methods

Approved refunds will be processed through one of the following methods:

• Original payment method (where supported)

• Bank Transfer

• UPI

Refund Processing Time

Refunds are generally processed within 5–7 business days after approval. Actual credit timelines may vary depending on your bank or payment service provider.

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6. Replacement Policy

We offer replacements for eligible products when:

• The product received is damaged, defective, expired, or incorrect.

• The issue has been verified by our support team.

• The same product is available in stock.

If a replacement is not available, a full refund will be issued.

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7. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account or payment application.

2. Contact your bank or payment provider, as processing times may vary.

3. Allow additional time for the transaction to be completed.

If you still have not received your refund, please contact our customer support team.

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8. Contact Information

For cancellation requests, refunds, replacements, returns, or any related assistance, please contact:

MORNING MOO FARMSTEAD PRIVATE LIMITED

Email: morningmoofarmsteadpvtltd@gmail.com
Phone: +91 8745024946

Registered Address:
OFFICE 118, Cross Roads Complex,
Bhumkar Das Gugre Road, SNO 130/12,
Wakad, Pimpri Chinchwad, Pune,
Maharashtra – 411057, India

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By placing an order on our website, you acknowledge and agree to this Refund & Cancellation Policy.